Using cloud technology to keep critical sites operational in a time of crisis

Doctors, nurses, assistants and volunteers continue to work tirelessly every day as the impacts of the COVID-19 pandemic spread to increasing numbers of people and communities. At a time of crisis, technology such as KONE 24/7 Connected Services can ease the burden, for example by keeping elevators running smoothly in hospitals and care homes.

April 6, 2020

People around the world are experiencing unprecedented restrictions on movement as governments and health authorities try to find ways to contain the spread of the novel coronavirus. But there are buildings – like hospitals and care homes – where people, supplies and services must keep moving, throughout the pandemic.

Elevators are essential for enabling movement around any multi-story building, especially at medical facilities. Regular equipment maintenance – and intelligent, preventive maintenance in particular – can help minimize and even eliminate equipment downtime. This is what KONE 24/7 Connected Services is all about: it is a cloud-based solution using sensors which collect data on a range of parameters on equipment performance and powerful analytics to identify deviations.

Keeping society running


“We care deeply about the customers and communities we serve, and we are taking extra steps to protect our customers’ businesses during this extraordinary time,” said Hugues Delval, Executive Vice President, Service Business at KONE.

“We have a responsibility to help keep society running and critical services operational. Nowhere is this more important than in the area of patient care. That is why we are offering to install KONE 24/7 Connected Services for a free service period for our current customers who operate medical facilities and care homes, to help them deal with the impact of the crisis.”

The remote, real-time diagnostics and preventive maintenance enabled by KONE 24/7 Connected Services help elevator technicians do their job safely and more efficiently. Thanks to the additional information, they have a clearer understanding of what needs to be fixed even before they set to work on the equipment. This helps reduce downtime and even allows for potential faults to be identified so that breakages can be avoided.

For patients, their families and medical staff, this means less waiting time and disruption, a smoother journey to where they need to go, and quicker access to the supplies they need.

The service can improve people’s safety, in some cases reducing the number of stoppages and other major incidents by up to 60 per cent.

“It is at times like these when we need to do everything we can to help and our thoughts are with anyone personally affected by the COVID-19 outbreak. By working together, we can at least bring peace of mind to some of those people who need it most,” says Delval.

For patients and medical staff, this means less waiting time and disruption, a smoother journey to where they need to go, and quicker access to the supplies they need.

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