Metro City, Shanghai, China

Located in the heart of Shanghai’s business district, the Metro City shopping mall is one of the city’s most iconic landmarks. A crystalline globe-shaped structure is the centerpiece of the complex, and its numerous retail and entertainment outlets are a big hit with city dwellers who come visiting by the tens of thousands. A total of 32 escalators work around the clock, helping move people in and around the mall.


  • Location: Xujiahui commercial district, Shanghai, China
  • Building opened: 1998
  • Escalators modernized: 2020
  • Size: 67,000 square meters
  • Building type: Commercial
  • Daily visitors: 50,000 to 100,000
  • Building owner/operator: Shanghai Metro City Business Management Co. Ltd


  • Modernize 32 escalators without interrupting day-to-day operations.
  • Improve customer convenience and safety, while increasing the eco-efficiency of escalators.
  • Preserve smooth people flow in the mall during the modernization process.


  • Executed modernization using KONE EcoMod™ escalator modernization solution on existing trusses.
  • Planned material flow in advance and delivered materials in batches to limit taking up space in the mall.
  • Carried out operations at night to avoid inconveniencing shoppers and other customers. 

KONE Solutions

  • 32 KONE EcoMod™ escalators
  • #Asia
  • #Modernization
  • #Retail

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